Turn around FAQ's

Q: What is the current turn around time?
A: We are currently running a same to next day turn around.

Q: Did you receive my injectors?
A: If we received your injectors, your service ticket would have been updated with this information. Once we receive your package an email is dispatched to the address you provided us with alerting you with this change of status in your ticket. If you supplied us with an invalid email address there is nothing we can do to properly alert you that we have received your package. We suggest you also use a shipping company that provides you with a tracking number for you to track your package.

Q: When will my Injectors be returned?
A: Turn-around time can depend on several factors. The shipping method you chose to send you injectors in, and the return method you chose will partially determine this. The type of injector and the current work load in the lab also play a role in the turn-around time. Please make sure to use the ticket system to allow us to know your injectors are on their way. If we know your injectors are on their way, we can schedule a time slot for them to ensure they are completed on time and no service delays occur. Please give us a call at 856-346-2778 should you have any questions.

Q: Can I have my injectors back sooner?
A: Absolutely. A few things need to be discussed first. Scheduling your injectors BEFORE sending them in is a HUGE help in ensuring your injectors are returned in your time frame. Additional payment for faster shipping is also required.

Q: I live close by, Can I come by and drop them off and wait for service to be completed?
A: Unfortunately, No. We have moved from our Somerdale location where our old facilities had a waiting room with magazines, arcade games, television and other amenities to keep customers busy while their service was completed. Our new facility does not have this capability and our insurance does not allow customers in the lab. Sorry for any trouble this may cause you.

Q: I sent my injectors in a while ago and have not received them back and have heard nothing about them?
A: Chances are that you did not follow the instructions and include any paperwork (from checking in) in your package. We receive dozens of packages a day. If you did not include any info (your Service Request Form) we have no idea who sent us the package. Many people use a shipping store like the UPS Store or mailboxes ect and we have no return address. We are in the injector business, we don't do investigating. If a package is sent with no info, we put it in our lost and found pile until we are contacted. We will not chase you down to try to figure out who sent in what package.